A clear route from consultation to outcome.
DuePoint fits around your finance operation with a clear managed process from first conversation to measurable outcome.
01 FREE CONSULTATION
We start with a conversation about invoice volume, overdue balances, payment terms, your current follow-up, internal resource and what you want to improve. No debtor names, customer data or full ledger handover is needed.
02 PORTFOLIO REVIEW
If there is a potential fit, we look at account numbers, invoice volume, age of balances, disputes, broken promises, contact quality and sensitive accounts. This gives us a clear view of the actual workload.
03 BESPOKE PROPOSAL
You receive a clear scope, including the accounts or ledger activity we will manage, handling fees, any additional charges, reporting, responsibilities and recommended engagement length. No one-size-fits-all packages.
04 ONBOARDING
We agree your tone, branding, payment details, authority levels, sensitive accounts and escalation boundaries. Any customer-facing templates can use your approved branding. Everything is agreed before we speak to your customers.
05 MANAGED FOLLOW-UP
We manage the agreed activity, from pre-due reminders and overdue follow-up to email, calls, SMS where appropriate, letters, payment arrangements, disputes, complaints and aged balances. Automation keeps routine work moving. Human judgement handles the exceptions.
06 REPORTING AND OUTCOMES
You receive weekly updates and a monthly Portfolio Action Plan covering payments, promises, disputes, client actions, aged balances, recurring blockers and recommended next steps. If standard follow-up stops working, we review the history and support the appropriate escalation route.
Built around what you actually need.
Some clients need full receivables management. Others need help with aged balances, selected accounts, a temporary backlog or a short-term resource gap. We usually recommend around six months to embed the process, but shorter engagements can be agreed where that makes more sense.
Your customers still experience your business.
DuePoint works around your approved tone, branding and commercial rules so the payment journey stays consistent with your customer relationship. We keep required disclosures clear.
You stay in control. We keep the process moving.